JANE ITOU aims to deliver the product within the time agreed upon purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. As soon as we send out the goods, we will update you the tracking number via email. Customer's can track the order(s) online in 1 or 2 business days.

JANE ITOU deliver the goods thru air or land express delivery,We offer door to door services, The goods will be delivered to indicated shipping address (house) directly. The shipping will be totally free. You don't have to pay any extra fees or local tax.(please make sure the phone number indicated in online order form is working or the goods would be sent back to us if the shipping company can not find your address). We only deliver the goods to your confirmed address. If you need deliver to an alternative address, please inform us the soonest in order to update your shipping information.

As soon as your order is dispatched from our warehouse, you will receive an email from us to give you the shipment tracking number and a payment confirmation. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier. To track your order, please use the tracking number sent to you in the confirmation email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. As a precaution, please keep the receipt of the delivered product. In the rare circumstance that your item has a defect or is missing from your order please contact our online sales support operator or email us at customer@janeitou.com


Please ensure that the Return Slip is included in the parcel, and that the item(s) have not been worn and are in their original packaging. The item(s) must be returned to our returns address within 3 days upon receiving the item(s):

SHIPPING

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ACCEPTS ONLINE PAYMENT

USING YOUR MAJOR BANK CARDS

FREE SHIPPING WITHIN JAPAN

SHIPPING

Nagano-Ken Suwashi

Ooaza Konami, Japan

Telephone Numbers:

+81 905.5400.226 (Docomo)

+81 803.4550.226 (Softbank)

Cebu City

Philippines

Telephone Numbers:

+6332 266.6197 (Landline)

+63.933.937.8158 (Mobile)

SHIPPING

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